Professional Experience
IT Specialist (Business Support System)
August 2022 – July 2025
Robi Axiata Limited, Dhaka
- Operate and maintain real-time critical systems (CBS, ADCS)
- Identify failure causes and perform rectification
- Handle client complaints escalated via SLA
- Develop specs and incorporate new nodes into systems
- Perform software updates and corrections
- Coordinate with vendors for issue resolution
- Execute SIM Recycling Process in CBS